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DURASAFE does not take title to returned items until the item arrives at our centre.

Durasafe E-Store Return & Exchange Policy
03 days Restocking fee: 10%
Exchange for equivalent amount
Must provide Original Receipt as proof of Purchase
03 days Only if Manufacturing defect Full Refund or Exchange of equivalent amount (excluding shipping fee to manufacturer)


All purchased items must be in the original selling condition with all tags attached.

Carefully review the Product Exchange regulations below to make sure your item is eligible to be returned/exchanged.

Items purchased on www.durasafe.com.vn in their original condition (new, unused, unwashed, unaltered or defective) with tags attached may be returned within 03 days of receipt of your order.

If you believe you have received defective or incorrect merchandise (style, size, colour), you must contact Customer Care within 48 hours of receipt and provide a photo of the defect.


DURASAFE Store’s Product Exchange Regulations*

  • Original Tax invoice is needed for exchange within 03 days from date of purchase.
  • Products must be in saleable condition. Products must have not been washed, worn, or altered.
  • Shoes with the original box – the box must be free of damage, postage stickers or stamps.
  • No refund of difference if price of the new item is lower than the original item.
    *Stores do not have a Refund policy
  • Any item VND 200,000.00 or less are non-returnable. Please note that shipping and handling charges are non-refundable.

For Defective Products

  • Product can be exchanged or refunded if there is any manufacturing defect.
  • Original receipt is required.